Orders & Shipping
How long does delivery take?
Orders are processed within 1–2 business days. Delivery within Germany takes 5–9 business days; the rest of Europe 7–12 business days.
How much does shipping cost?
Shipping is free on all orders — no minimum.
Can I track my order?
Yes. As soon as your order ships, you'll receive a tracking link by email.
Returns & Refunds
What is your return policy?
You have 14 days from delivery to return any item in its original condition. No questions, no hassle.
When will I get my refund?
Refunds are issued to your original payment method within 5–7 business days of us receiving your return.
Products & Payment
Are your products in stock?
Yes — everything listed is in stock and ready to ship.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna where available.
Still have questions?
Email us at support@ezzram.com — we reply within 24 hours, Monday to Friday.